If you have a complaint about your experience with the BMA or a service you have received, please send it by email to the BMA corporate development directorate at [email protected]. All complaints will be managed by the BMA corporate development directorate.
We will acknowledge your complaint within 24 hours of receipt and aim to respond in full within 28 working days. We will keep you informed of progress if more time is needed to address your concerns in full. You will be informed by the BMA complaints team of the outcome and any learnings or actions taken.
You can appeal against the outcome of your complaint by submitting a written statement for the attention of the BMA director of corporate development setting out your reasons for appeal. (Please complete the appeal outcome form in Appendix 1 of the policy).
Appeal statements must be submitted within 21 days from when you are informed of the outcome of your complaint. The appeal will be dealt with impartially by an independent third party. You will be informed in writing of the results of the appeal.
If you are still unhappy following the outcome of how we handled your concerns, alternative bodies exist, such as ProMediate which can deal with any concerns raised should we (and you) decide to use such a scheme.
If you have bought goods or a service from the BMA but are unsatisfied with your purchase
If you bought goods or services from us online, we both can use the Online Dispute Resolution (ODR) Platform. It is an interactive website offering a single point of entry to consumers and traders seeking to resolve disputes. It is intended to facilitate the independent, impartial, transparent, effective, fast and fair out-of-court resolution of disputes between consumers and online traders. It provides information relating to the out-of-court resolution of contractual disputes and hosts a form which allows traders and consumers to submit concerns and attach relevant documents.
View the European Online Dispute Resolution Platform.
Our email address for the purpose of handling any feedback or complaints made under the ODR platform is [email protected].